What if I received the wrong item, something's missing, or it arrived damaged?

​

First, I'm sorry. That's frustrating and I want to make it right.

Please check your order when it arrives. If something's wrong or damaged, reach out within 10 days and send me a photo of what happened. You can find me through the contact page on my website.

​

If you didn't get what you ordered, I'm not going to ask you to pay to ship it back. Just tell me what happened and I'll sort it out.

​

Getting in touch quickly also helps me deal with the shipping company on my end while there's still time to do something about it. Since most pieces are one of a kind, I may not always have an exact replacement — but I'll figure something out with you.

​

What if I change my mind?

​

Please ask questions before you buy. I genuinely don't mind — that's what the contact page is for. Because so much of what I make is one of a kind or limited edition, I'm not able to accept returns just because something wasn't quite what you imagined. A quick message beforehand usually solves that.

​

All sales are final, and returns require my approval in advance. Ask first. I'm easy to talk to.